Receive complaints, inform Production Depart & Quality Depart immediately.
Communicate with customers right now,
Confirm the details of complaints, such as item no.,
quantity, current status, batch no, reject ratio and etc.
Hold a customer complaints meeting
① Check that if there are the same reject problem in the stock;
② Check semi-finished product, work in process and transit that if there are similar reject problem;
③ Analyze the preliminary reason and temporary improvement measures with relevant depart head;
④ Replenish or replace parts.
Quality Engineer
Call up relevant depart head to analyze the root cause of NG part, with 5 Why analysis or Fishbone diagram.
Responsible Depart Head
Identify root cause of NG and corresponding permanent corrective action, and train all relevant staff; Count the monthly performance of the responsible person.
Implement permanent corrective action
Update permanent corrective actions in related procedure documents、work instruction and training related personnel.
Customer complaint closure:
quality engineer prepares 8D report, and documents the relevant evidence to the customer (if necessary), and the copy is archived.
Add:No.38 Qingdao W.Road, Taicang,
Jiangsu China
Post code:215400
Tel :+86-512-53181855
Ms. Cissy Huang
Key Account Manager (Commercial)
Mobile:+86 13776189890
E-mail:cissy@deltatools.cn
Mr. William Chen
General Manager (Technical)
Mobile:+86 13906221025
E-mail: william@deltatools.cn
The product pictures are only used to explain the production capacity of the company, not for sale.
Custom products are produced only for licensed buyers.
蘇ICP備05009783號 Copyright ? 2013 All rights reserved ：Taicang DELTA Precision Technology Co.,Ltd.
